Return & Refund Policy

Last Updated: October 2026

At Kancharla Textiles, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact us so that we can assist you.

This Return & Refund Policy applies to purchases made through kancharlatextiles.com.

1. Products Covered

Kancharla Textiles offers a range of traditional and contemporary women’s fashion, including:

Sarees
Mangalagiri Sarees
Cotton Sarees
Handlooms
Kurtis
Leggings
Palazzos
Night Wear
Dupattas
Inner Wear

Return and exchange eligibility may vary depending on the product category.

2. Return & Exchange Period

Eligible products may be returned or exchanged within [INSERT NUMBER OF DAYS] days from the date of delivery.

The return/exchange request must be raised within the applicable period.

Products received outside the eligible return period may not be accepted unless required by applicable law or otherwise approved by Kancharla Textiles.

Important: Please replace [INSERT NUMBER OF DAYS] with your actual policy, such as 7 days, before publishing this page.

3. Conditions for Return or Exchange

To be eligible for a return or exchange, the product should generally:

Be unused.
Be unwashed.
Be unworn.
Be free from stains, damage, perfume or other marks.
Have the original tags attached, where applicable.
Include original packaging, where applicable.
Include accessories or other items supplied with the product.
Be in its original condition.

Products that have been altered, damaged after delivery, washed or used may not qualify for return or exchange, subject to applicable law.

4. Sarees & Handlooms

Kancharla Textiles offers traditional textile products such as:

Mangalagiri Sarees
Cotton Sarees
Handlooms

Some handloom and textile products may naturally contain minor variations in:

Weave
Texture
Colour
Pattern
Motifs
Finish

These characteristics may occur because of traditional textile and weaving processes.

Minor natural variations are not necessarily considered defects.

However, if you believe that a product has a genuine manufacturing defect or is significantly different from what was ordered, please contact us for assistance.

5. Inner Wear

Due to hygiene considerations, Inner Wear products may be non-returnable and non-exchangeable, except where a return or replacement is required due to an incorrect, damaged or defective product or where applicable law provides otherwise.

Customers are strongly advised to check:

Size
Product description
Colour
Product specifications

before completing an Inner Wear purchase.

The applicable return/exchange status should also be displayed on the relevant product page.

6. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

We may request:

Order number
Photographs of the product
Photographs of the packaging
Shipping label photographs
A short video, where necessary

Please retain the original packaging until the issue has been resolved.

After reviewing the information, we will determine the appropriate resolution.

7. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

Please provide:

Order Number + Product Photographs + Shipping Label

After verification, we may arrange an appropriate replacement, exchange or refund, subject to product availability and applicable law.

8. Defective Products

If you believe that your product has a manufacturing defect, please contact us promptly.

We may ask you to provide photographs, videos or other information necessary to assess the issue.

If the product is determined to have a genuine defect, Kancharla Textiles may provide an appropriate solution such as:

Replacement
Exchange
Refund
Other appropriate resolution

The final resolution will depend on the nature of the issue, product availability and applicable law.

9. Change-of-Mind Returns

Returns requested simply because a customer has changed their mind are subject to the specific return eligibility of the product.

A product may only be accepted for a change-of-mind return where:

The product is eligible for return.
The request is made within the applicable return period.
The product remains unused and in original condition.
All applicable return conditions are satisfied.

Certain categories, particularly Inner Wear, may be excluded for hygiene reasons.

10. Products That May Not Be Eligible for Return

Unless required by applicable law or otherwise approved by Kancharla Textiles, the following may not be eligible for return:

Used products
Washed products
Worn products
Altered products
Products with stains or strong odours
Products damaged after delivery
Products without required tags
Products missing original packaging where packaging is required
Inner Wear products, subject to applicable law and product-specific terms
Products specifically identified as non-returnable on the product page

11. How to Request a Return

To request a return or exchange:

Step 1 — Contact Us

Contact Kancharla Textiles using:

Phone: 7780136846

Step 2 — Provide Order Details

Please provide:

Order number
Customer name
Product name
Reason for return
Photographs/videos where required

Step 3 — Verification

Our team may review the request and determine whether the product qualifies for return or exchange.

Step 4 — Return Instructions

If approved, we will provide instructions regarding how and where the product should be returned.

Please do not send a product back without receiving return instructions from us.

12. Return Shipping Charges

Return shipping responsibility may depend on the reason for the return.

For example:

Damaged / Incorrect Product

Where the product is confirmed to have been damaged, defective or incorrectly supplied by Kancharla Textiles, we will provide an appropriate resolution in accordance with our policy and applicable law.

Customer-Requested Return

For eligible customer-requested returns, applicable return shipping charges may be deducted from the refund or may be payable by the customer, depending on the applicable return conditions.

Final return-shipping charges should be communicated to the customer before the return is processed.

13. Refunds

Once an approved return is received and inspected, we will determine the applicable refund.

Where a refund is approved, the amount may depend on:

Product price
Applicable shipping charges
Return shipping charges, where applicable
Discounts or promotional offers
Other applicable deductions permitted by the policy and law

Refunds will generally be processed using the original payment method where technically possible.

14. Refund Processing Time

After a return is approved and the refund is initiated, the time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

Refund processing timeframe: [INSERT TIMEFRAME]

For example, if your actual process is 5–7 business days, replace the above with:

Refunds are generally processed within 5–7 business days after the return has been approved.

Do not publish a timeframe that your payment gateway or internal process cannot reliably support.

15. Shipping Charges on Refunds

Shipping charges may be treated differently depending on the reason for the return.

For example, where a product is incorrectly supplied or confirmed to be defective, the applicable shipping charges may be handled differently from a voluntary customer-requested return.

The final refund amount will be communicated where applicable.

16. Exchanges

Eligible products may be exchanged subject to:

Product availability
Size availability
Return eligibility
Condition of the returned product
Applicable exchange period

If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable policy and law.

17. Size Exchanges

For products such as:

Kurtis
Leggings
Palazzos
Night Wear
Other size-based women’s wear

size exchanges may be available where specifically permitted by the product’s return/exchange conditions.

Customers should check the size chart before placing an order.

Products returned after being worn, washed, altered or damaged may not qualify for a size exchange.

18. Sale & Discounted Products

Products purchased during sales, promotions or special offers may have specific return and exchange conditions.

Where special conditions apply, they will be communicated on the relevant product page or promotional offer.

19. Non-Delivery / Returned Shipments

If an order is returned to Kancharla Textiles because of:

Incorrect address
Incorrect PIN code
Customer unavailable
Repeated failed delivery attempts
Customer refusal to accept the shipment

the customer should contact us regarding the next steps.

Any applicable re-shipping charges or refund deductions will be handled according to the circumstances and applicable policy.

20. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, any eligible refund will be processed according to the applicable payment method and refund procedure.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

21. Fraudulent or Abusive Returns

Kancharla Textiles reserves the right to investigate unusual or potentially fraudulent return activity.

This may include:

Repeated suspicious returns
Returning products that were used or damaged by the customer
Returning a different product
Manipulating product tags or packaging
Providing false information

Any action taken will remain subject to applicable law and consumer rights.

22. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any rights available to consumers under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 include provisions concerning goods that do not conform to advertised specifications or agreed characteristics, and certain circumstances involving delayed delivery or refusal to accept eligible returns/refunds. Consumer Affairs

Where applicable law provides a consumer with a remedy that differs from this policy, the applicable legal requirement will prevail.

23. Policy Changes

Kancharla Textiles may update this Return & Refund Policy from time to time.

Any updated policy will be published on this page with a revised Last Updated date.

Customers should review the policy applicable at the time of purchase.

24. Contact Us

For return, exchange or refund assistance:

Kancharla Textiles

Website: kancharlatextiles.com
Phone: 7780136846
Location: India