Shipping Policy – Kancharla Textiles

Last Updated: October 2026

At Kancharla Textiles, we aim to make your shopping experience simple, convenient and reliable. We carefully pack every order and work with delivery partners to bring your favourite sarees, handlooms and women’s fashion products to your doorstep.

This Shipping Policy explains how orders are processed, shipped and delivered through kancharlatextiles.com.

1. Shipping Availability

Kancharla Textiles currently offers shipping across India.

We aim to deliver orders to serviceable residential and commercial addresses across India. Delivery availability may depend on the PIN code and the courier services available for that location.

2. Order Processing

After you successfully place an order, we will begin processing it.

Order processing may include:

Payment verification
Product availability confirmation
Quality checking
Packing
Shipping-label generation
Handover to the delivery partner

Orders are generally dispatched after processing is completed.

The actual processing time may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

3. Delivery Time

Estimated delivery time may vary depending on:

Your delivery PIN code
Courier availability
Shipping partner
Product availability
Weather conditions
Public holidays
Regional restrictions
Unforeseen circumstances

The estimated delivery period, where available, will be communicated during checkout or through your order updates.

Delivery timelines are estimates and are not guaranteed unless specifically stated otherwise.

We will make reasonable efforts to ensure that your order reaches you within the communicated timeframe.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on factors such as:

Delivery location
Order value
Product characteristics
Shipping method
Courier charges

If free shipping is offered for a particular product, promotion or order value, the applicable terms will be displayed on the website.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided where tracking is available.

You may use the tracking information provided to check the status of your shipment through the relevant delivery partner.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

6. Delivery Attempts

Our delivery partner may make one or more delivery attempts depending on its delivery procedures.

Please ensure that:

Your name and address are correct.
Your mobile number is reachable.
Someone is available to receive the package where required.

If a delivery cannot be completed because of an incorrect address, unavailable recipient, incorrect PIN code or other customer-related issue, the courier may return the package to us.

Additional shipping charges may apply if a shipment needs to be re-dispatched, subject to our applicable policies.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

Name
House/Flat number
Street/Area
City
State
PIN code
Mobile number

Kancharla Textiles cannot be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible at:

Phone: 7780136846

We will try to assist you if the order has not yet been dispatched.

8. Delayed Delivery

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Transportation disruptions
Courier delays
Strikes
Government restrictions
Public holidays
High-demand periods
Incorrect or incomplete delivery information
Other unforeseen circumstances

If your order is delayed, we will make reasonable efforts to assist you and provide available shipment information.

Under India’s Consumer Protection (E-Commerce) Rules, e-commerce businesses are subject to requirements concerning stated delivery periods and consumer remedies in applicable circumstances. Consumer Affairs

9. Damaged Package

If your package appears visibly damaged when delivered, we recommend checking the package carefully before accepting it where the courier’s procedures permit.

If the product inside is damaged, please contact Kancharla Textiles as soon as possible.

We may request:

Order number
Photographs of the outer package
Photographs/videos of the product
Shipping label
Other information needed to investigate the issue

After reviewing the issue, we will provide an appropriate resolution in accordance with our applicable Return & Exchange Policy and applicable law.

10. Wrong or Missing Product

If you receive a product different from the product ordered, or an item appears to be missing from your order, please contact us promptly.

Please provide your:

Order Number + Product Details + Supporting Photos/Videos

We will review the issue and, where appropriate, arrange a suitable resolution.

11. Partial Shipments

Depending on product availability and order circumstances, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate shipment or tracking information.

12. Sarees & Handloom Products

Kancharla Textiles offers traditional textile products including:

Mangalagiri Sarees
Cotton Sarees
Handlooms

Because some textiles may have handcrafted or traditional characteristics, minor variations in colour, weave, texture or pattern may occur.

Such variations can be a natural characteristic of textile craftsmanship and are not necessarily considered shipping or manufacturing defects.

13. Inner Wear Shipping

Inner Wear products are shipped in appropriate packaging intended to maintain product hygiene and privacy.

Please carefully verify the product details, size and applicable return/exchange conditions before placing an order.

Inner Wear may be subject to separate return or exchange restrictions as described in our Return & Exchange Policy.

14. Shipping Partners

Kancharla Textiles may use third-party courier and logistics providers to deliver customer orders.

Shipping partners may process information necessary to deliver your order, including:

Customer name
Mobile number
Delivery address
PIN code
Order/shipment information

Such information is used for delivery and related logistics purposes.

15. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us immediately.

Address changes may only be possible before the order is dispatched and cannot be guaranteed after shipment.

Once an order has been handed over to the courier, the ability to change the delivery address may depend on the courier’s procedures.

16. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you want to cancel an order, please contact us as soon as possible after placing the order.

Any eligible refund will be handled according to our Cancellation, Return & Refund Policy and applicable payment-provider procedures.

17. Shipping for Returns & Exchanges

If you are eligible for a return or exchange, the applicable return-shipping procedure and responsibility for shipping costs will depend on the reason for the return and our Return & Exchange Policy.

For example, different conditions may apply to:

Wrong product received
Damaged product
Defective product
Size-related exchange
Change-of-mind return
Other eligible returns

Please contact us before sending a product back.

18. Contact Us

For questions regarding shipping, delivery or your order:

Kancharla Textiles

Website: kancharlatextiles.com
Phone: 7780136846
Location: India