Terms & Conditions

Last Updated: October 2026

Welcome to Kancharla Textiles. These Terms & Conditions govern your use of kancharlatextiles.com and the purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About Kancharla Textiles

Kancharla Textiles is an online women’s fashion and textile store offering a curated collection of traditional Indian textiles and contemporary women’s fashion.

Our collections include:

Sarees
Mangalagiri Sarees
Cotton Sarees
Handlooms
Kurtis
Leggings
Palazzos
Night Wear
Dupattas
Inner Wear

We aim to bring together traditional Indian textile heritage and contemporary styles for today’s woman.

2. Website Usage

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Copy, reproduce or distribute our website content without permission.
Interfere with the security or operation of the website.
Use automated systems to collect information from the website without authorization.
Submit false or misleading information while placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes and other information displayed on the website are accurate.

However, please note that:

Actual colours may vary slightly depending on your device or screen settings.
Handloom and textile products may have minor variations due to their craftsmanship and manufacturing process.
Product images are intended to represent the product as accurately as reasonably possible.
Measurements may have minor variations depending on the product.
Product availability may change without prior notice.

Such natural variations in handcrafted or textile products should not necessarily be considered defects.

4. Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the order.

Where an order cannot be fulfilled, we may cancel the affected item or order and process an applicable refund.

5. Prices

All product prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.

Prices may change from time to time without prior notice.

Any applicable shipping charges, taxes or other charges will be displayed during the checkout process where applicable.

The final amount payable will be the amount shown at checkout before you complete your purchase.

6. Orders

When you place an order on our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation through the contact information provided by you.

An order confirmation does not necessarily guarantee that the order will be fulfilled if the product becomes unavailable, there is an obvious pricing or listing error, or circumstances prevent us from fulfilling the order.

We reserve the right to cancel or refuse an order in reasonable circumstances.

7. Customer Information

You are responsible for providing accurate information while placing an order, including:

Full name
Delivery address
Mobile number
Email address, where applicable
Payment information
Other information required to process your order

Please ensure that your delivery information is correct before completing your purchase.

Kancharla Textiles cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Payment

Payments may be processed through the payment methods and payment gateways made available on our website.

You agree to provide accurate information required to complete your transaction.

We do not intentionally retain complete payment-card information unless permitted and required under applicable law and the relevant payment service provider’s procedures.

9. Shipping & Delivery

We aim to process and dispatch orders within the delivery timeframe communicated on the website or during checkout.

Delivery times may vary depending on:

Delivery location
Product availability
Courier service
Weather conditions
Public holidays
Natural events
Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping partner, delivery may also be affected by circumstances outside our direct control.

For delivery-related questions, customers can contact us at:

Phone: 7780136846

10. Order Cancellation

Cancellation requests may be accepted only when the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

If you wish to request cancellation, please contact us as soon as possible after placing your order.

Any eligible refund will be processed according to our applicable refund policy and payment provider timelines.

11. Returns & Exchanges

Returns and exchanges are subject to the Kancharla Textiles Return & Exchange Policy applicable to the purchased product.

Before returning a product, customers should contact us and follow the return instructions provided by our customer support team.

Products may need to meet certain conditions for a return or exchange, including:

Product must be unused.
Product must be in its original condition.
Original tags, packaging and accessories should be retained where applicable.
Product must not be damaged, stained, washed or altered.
Return requests must be made within the applicable return period.

Certain products may be excluded from return or exchange due to hygiene, product type or other applicable conditions.

Please refer to our Return & Exchange Policy for the specific conditions applicable to your purchase.

12. Inner Wear

Due to hygiene and safety considerations, inner wear products may be subject to specific return and exchange restrictions.

Customers should carefully check the product size, description and applicable return conditions before purchasing inner wear.

The applicable return/exchange eligibility will be communicated on the relevant product page or through our Return & Exchange Policy.

13. Damaged or Incorrect Products

If you receive a product that appears to be damaged, defective or different from the product ordered, please contact us as soon as reasonably possible.

We may request:

Order number
Photographs or videos of the received product
Packaging photographs
Product details
Other information reasonably required to investigate the issue

After reviewing the issue, we may provide an appropriate resolution in accordance with our applicable policies and law.

14. Handloom & Textile Variations

Some of our products may feature traditional weaving techniques, handcrafted details or textile characteristics.

Minor variations in:

Colour
Weave
Texture
Pattern
Finish
Motifs

may naturally occur.

These variations can be a characteristic of the textile or manufacturing process and may not constitute a manufacturing defect.

15. Intellectual Property

All content appearing on Kancharla Textiles, including but not limited to:

Logo
Brand name
Text
Product photographs
Images
Graphics
Website design
Videos
Illustrations
Product descriptions
Other visual and written materials

is owned by or licensed to Kancharla Textiles unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

16. User Reviews & Content

If you submit a review, photograph, comment, testimonial or other content to Kancharla Textiles, you agree that the content should be truthful, lawful and not infringe the rights of another person.

You must not submit content that:

Is misleading or fraudulent.
Contains offensive or unlawful material.
Violates another person’s privacy.
Infringes intellectual-property rights.
Contains malicious code or harmful material.

We reserve the right to remove content that violates these requirements or applicable law.

17. External Links

Our website may contain links to third-party websites, social media platforms or external services.

These include our social-media channels and other websites such as Kimai.store where applicable.

We are not responsible for the content, availability, privacy practices or terms of third-party websites.

You should review the applicable terms and privacy policies of those websites before using them.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Completely secure
Free from viruses or other harmful components

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, internet connectivity or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Kancharla Textiles will not be responsible for losses arising from circumstances beyond our reasonable control.

This may include delays or interruptions caused by:

Courier or logistics providers
Internet or network failures
Natural disasters
Government restrictions
Strikes
Technical failures
Other unforeseen circumstances

Nothing in these Terms is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect and process information necessary to provide services such as:

Order processing
Payment processing
Delivery
Customer support
Account management
Website operation

Please review our Privacy Policy for further information about how personal information is handled.

India’s current digital-data framework includes the Digital Personal Data Protection Act and the Digital Personal Data Protection Rules, 2025, so the site’s final privacy documentation should be kept aligned with the applicable requirements and implementation status. MeitY

21. Promotional Offers

From time to time, Kancharla Textiles may provide discounts, promotional offers, coupon codes or special campaigns.

Unless otherwise stated:

Offers may have specific validity periods.
Some products may be excluded.
Offers may not be combined.
Promotional terms will be displayed with the applicable offer.
We reserve the right to withdraw or modify an offer subject to applicable law.

22. Fraud Prevention

We reserve the right to review or cancel orders where there are reasonable grounds to suspect:

Fraudulent activity
Unauthorized payment
Multiple suspicious orders
Incorrect customer information
Abuse of promotional offers
Other activities that may harm the business or customers

Where appropriate, we may request additional information to verify an order.

23. Changes to These Terms

Kancharla Textiles may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an update constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the website or an order shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over the matter, subject to applicable consumer-protection laws.

25. Contact Us

If you have questions about these Terms & Conditions, an order, a product, delivery or any other matter, please contact Kancharla Textiles.

Kancharla Textiles
Website: kancharlatextiles.com
Phone: 7780136846
Location: India